Education Services: Certification Programs

Chordiant's certification programs have been established to attest that individuals have the appropriate skills and body of knowledge to be a primary contributor for a successful Chordiant implementation and roll-out. 

In addition to previous experience reviews, a rigorous assessment process based on hands-on exercises deliverables, sandpit deliverables, a project presentation, and certification exams, helps certify that individuals have the range of skills, experience and
background to embrace Chordiant projects.

The Chordiant Certified Business Analyst (CCBA) is able to:

• Effectively support a Chordiant analysis project
• Produce analysis and functional design deliverables
• Identify and write use cases to meet requirement definitions
• Create business class models
• Perform gap analysis against the Chordiant business class model
• Customize contact history
• Specify conceptual workflows using Chordiant's business process automation
   

The Chordiant Certified Technical Developer (CCTD) is able to:

• Work effectively as part of a Chordiant implementation project
• Use the Chordiant customization model to implement solutions
• Design, implement and extend Chordiant Business Component models
• Implement Business Services to undertaken data persistence operations
• Use Chordiant Business Process Server to implement Business Processes
• Use and extend the functionality of CAFE based applications such as Call Center Advisor
• Implement Business Policies through rules or decision management

To be eligible for certification, candidates must successfully:

• Complete the Business Analyst or the Technical Developer course
• Complete the corresponding sandpit
• Achieve a grade of 80% or higher in the corresponding exam

Certifications can be arranged as part of the Technical Developer or Business Analyst private or public course offerings or directly through Chordiant Worldwide Education Services.

Note: For additional information on instructor or any new certification programs, please contact Education Services at ChordiantTraining@chordiant.com